Privacy Policy for Vertex Roofing & Exteriors Ltd.
Date Published: February 13, 2026
Last Updated: February 13, 2026
1. Introduction
VERTEX ROOFING & EXTERIORS LTD. (“Vertex Roofing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us by phone, or use our roofing and exterior services.
We are a roofing and exterior contracting company based in Calgary, Alberta, serving residential and commercial clients across Calgary and surrounding communities. We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and Canada’s Anti-Spam Legislation (CASL).
By contacting us or using our services, you consent to the practices described in this policy.
2. Data Controller & Contact Information
VERTEX ROOFING & EXTERIORS LTD. is the data controller responsible for your personal data.
Legal Name: Vertex Roofing & Exteriors Ltd.
Formerly: G.S Construction Ltd. (incorporated January 18, 2018)
Certificate of amendment: Changed name to Vertex Roofing & Exteriors Ltd. on 2026/01/14.
Alberta Corporate Access Number: 2020930224
Business Number: 773855317
Address: 95 Burma Star Rd SW #3216, Calgary, Alberta T3E 8A9, Canada
Phone: (587) 434-4611
Privacy Inquiries: Gazi Shyti, Owner & Privacy Officer
3. Information We Collect
Information You Provide Directly
Service Inquiries & Estimates: When you request a quote or contact us by phone, text, email, or through our website, we may collect your full name, phone number, email address, property address, and details about your roofing or exterior project.
Client Engagements: When you engage us for services, we may additionally collect your billing address, payment information, property access details, and any photographs or documentation related to the project scope.
Correspondence: Phone calls, text messages, emails, and any other communications you send to us.
Information Collected Automatically
Website Analytics: If we operate a website, we may use analytics tools such as Google Analytics 4 to collect aggregated, non-identifying data about how visitors use our site, including pages visited, time spent, browser type, and general geographic location (city/region level).
Read Google Analytics 4 policy: https://support.google.com/analytics/answer/11593727
Server Log Files: Standard server logs may record IP addresses, browser type, and pages requested. This data is used for site administration and security monitoring and is not linked to personally identifiable information.
4. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide roofing estimates
- Schedule and deliver roofing, siding, and exterior services
- Communicate about project progress, scheduling, and warranty matters
- Process payments and maintain accurate billing records
- Comply with Workers’ Compensation Board (WCB) and insurance requirements
- Improve our service quality and customer experience
- Comply with applicable legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
5. Legal Basis for Processing
Under PIPEDA and Alberta’s PIPA, we process your personal data based on:
Consent: Where you have explicitly provided consent, such as when you contact us for an estimate or sign a service agreement. You may withdraw your consent at any time.
Contract Performance: Processing necessary to fulfill our contractual obligations to you, such as completing the roofing or exterior work you have requested.
Legal Obligation: Processing required by applicable laws or regulations, including WCB reporting requirements and tax obligations.
6. Email Communications & CASL Compliance
We comply with Canada’s Anti-Spam Legislation (CASL). We will only send you commercial electronic messages if you have provided express consent or you have an existing business relationship with us and have not opted out. Every marketing communication includes a clear and functional unsubscribe mechanism. We will process unsubscribe requests within 10 business days.
Transactional messages (such as appointment confirmations, project updates, or warranty information) are not considered commercial messages under CASL and may be sent without separate consent.
7. Sharing Your Personal Data
We may share your personal data with third parties only under the following circumstances:
Service Providers: With trusted third parties that assist in delivering our services, such as material suppliers, subcontractors, payment processors, or insurance providers, only to the extent necessary for service delivery.
Regulatory Bodies: With the Workers’ Compensation Board of Alberta or insurance providers as required for claims processing and compliance.
Business Transfers: In connection with the sale, transfer, or merger of parts of our business or assets.
Legal or Regulatory Compliance: When required to comply with applicable legal or regulatory obligations.
All third parties receiving your data are expected to process it in compliance with applicable data protection laws.
8. Cookies & Website Technologies
If we operate a website, it may use cookies to improve your browsing experience:
Essential Cookies: Required for basic website functionality such as contact forms and navigation.
Analytics Cookies: Used to collect aggregate data about website traffic. This data is anonymized and does not personally identify you.
You can disable cookies through your browser settings. However, disabling cookies may affect website functionality.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Physical project documents are stored securely, and digital records are protected through secure devices and access controls.
In the event of a data breach, we will promptly notify you and any applicable regulatory authorities in accordance with PIPEDA and Alberta’s PIPA.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
- Estimate and inquiry records: Retained for 2 years or the duration of our business relationship, whichever is longer
- Client project records and warranties: Retained for 10 years after project completion to honour our warranty commitments and for legal and accounting purposes
- Payment and billing records: Retained for 7 years as required by the Canada Revenue Agency
- Website analytics data: Retained in aggregate form for up to 26 months
After the retention period, personal information is securely deleted or destroyed.
11. Your Privacy Rights
Under PIPEDA and Alberta’s PIPA, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Withdrawal of Consent: Withdraw your consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions).
Erasure: Request deletion of your personal data, subject to certain exceptions where retention is legally required (such as warranty and tax records).
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.
To exercise any of these rights, please contact Gazi Shyti at (587) 434-4611. We will respond to your request within 30 days.
12. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website (if applicable) with a revised “Last Updated” date. Significant changes may also be communicated directly to active clients.
14. Complaints
If you believe that our handling of your personal data does not comply with applicable data protection laws, you have the right to lodge a complaint with:
- The Office of the Privacy Commissioner of Canada (OPC)
- The Office of the Information and Privacy Commissioner of Alberta (OIPC)
Alternatively, you may contact us directly to discuss your concerns.
15. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
VERTEX ROOFING & EXTERIORS LTD.
Owner & Privacy Officer: Gazi Shyti
Emails: [email protected] or [email protected]
95 Burma Star Rd SW #3216, Calgary, Alberta T3E 8A9, Canada
Phone: (587) 434-4611
WCB Account: #7658821
Liability Insurance Policy: #00387194C01
Business Number: 773855317
Corporate Access Number: 2020930224